Thank you for choosing Windsor Mews as your trusted provider of Skincare Products & Services. We want you to be completely satisfied with your purchase.

Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.

1. Return/Exchange/Refund Timeline

We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 28 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

2. Acceptable Item Conditions

To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be communicated on the product page.

3. Refund and Shipping Charges

We understand the importance of a transparent refund and shipping charges policy. Shipping of returns is paid for by the customer.

Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund. We’ll return the cost of the item to the original payment method used for the purchase.

Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned.

Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.

Gift Card: We can issue a gift card with the refund amount for you to use on future purchases.

Store Credit: You can choose to receive store credit, which can be used on any future purchases with us.

While we strive to accommodate all requests, we do not offer Refund/Return/Exchange under the following circumstances:

If Products have Expiration Dates or a limited shelf life that has expired.

Hygiene-Sensitive Products: Items that come into direct contact with the body and have been opened/used.

4. Customer Support

Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights. If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at Your satisfaction is our priority, and we’re here to assist you.

Thank you for choosing Windsor Mews!